- contact information
- reason for referral/concern
- understand your needs
- be able to connect you with the Indigo team member best suited to address your particular concerns
- be able to get back in touch with you
All personal information is kept safe by storing it in password-protected files. Only relevant team members have access to the information we collect.
The office will keep your information until the case has been handed over to a suitable team member, at which point the office will securely destroy their copy by securely erasing it.
You have the right to ask for a copy of any personal information we hold about you, and for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at firstname.lastname@example.org or telephone 09 444 6859.
If you have been assigned to a team member, you can also contact him/her in this regard.
When you visit this website, we may use automated tools and methods (such as cookies, sessions and website statistics software) to collect certain information about your visit, including:
(a) the internet protocol address and host name used by your computer to connect to this website
(b) the operating system and the browser your computer uses
(c) the search engine or inbound hyperlink you used to reach this website
(d) the date, time and duration of your visit
(e) the pages viewed by you
We may gather more extensive information if we are concerned, for example, about abnormal website usage patterns or website security breaches.
(a) enable us to improve the content, reliability and functionality of this website
(b) enable you to use certain services or functionality
(c) track website usage patterns
Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.
Use and disclosure
The personal information we collect from all users will be used to operate this website and to provide services you have authorised or requested. We may also use personal information collected by us to:
(a) respond to any questions or correspondence from you
(b) improve this website and any related services
(c) monitor the quality and standard of services provided by any of our contractors
(d) carry out internal research and development
(e) analyse website usage, trends and statistics
(f) carry out any other use that is authorised by you or is notified to you at the time of collection
(a) we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of you, us, or others
(b) we are required by law to disclose the information